Refund Policy
Refund Policy for Products Purchased Online
Unless the product is defective, products purchased online cannot be returned or exchanged.
Refund Policy for Products Purchased in Our Studio
Products purchased in our stores can be exchanged within 15 days when accompanied with a receipt. We do not issue refunds.
Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened personal products.
Refund Policy for Class Passes and Memberships
Class Passes and Memberships cannot be refunded or returned, exchanged or transferred between persons. The only class pass which is transferrable is the 50 Class pass. 5, 10 class passes expire six months from date of purchase. 20/50 class passes expire one year from date of purchase. Class passes & special pass offers/specials purchased on Third Party Websites (e.g. Groupon, Living Social etc.) or at the studio expire three months from date of purchase.
Refund Policy for Gift Certificates
Gift Certificates cannot be returned or surrendered for cash or transferred between persons. Gift Certificates may be used at all
locations.
Refund Policy for Workshops or Events
Upon registering for a course or workshop, payment is due within 48 hours to secure your place. Once payment has been made cancellation with refund or exchange may occur up until 48 hours prior to the course or workshop, with a 20 percent administration fee deducted. Within 48 hours no refund or exchange will be given. We will not refund or give credit for any missed sessions within a multiple session course or workshop.
Refund Policy for Pre-Registered Courses
Upon registering for a course or workshop payment is due within 48 hours to secure your place. Once payment has been made cancellation with refund or exchange may occur up until 48 hours prior to the course or workshop, with a 20 percent administration fee deducted. Within 48 hours no refund or exchange will be given. We will not refund or give credit for any missed sessions within a multiple session course or workshop. We are not responsible for any missed classes. They will not be refunded or exchanged for
other classes or products.
Unless the product is defective, products purchased online cannot be returned or exchanged.
Refund Policy for Products Purchased in Our Studio
Products purchased in our stores can be exchanged within 15 days when accompanied with a receipt. We do not issue refunds.
Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened personal products.
Refund Policy for Class Passes and Memberships
Class Passes and Memberships cannot be refunded or returned, exchanged or transferred between persons. The only class pass which is transferrable is the 50 Class pass. 5, 10 class passes expire six months from date of purchase. 20/50 class passes expire one year from date of purchase. Class passes & special pass offers/specials purchased on Third Party Websites (e.g. Groupon, Living Social etc.) or at the studio expire three months from date of purchase.
Refund Policy for Gift Certificates
Gift Certificates cannot be returned or surrendered for cash or transferred between persons. Gift Certificates may be used at all
locations.
Refund Policy for Workshops or Events
Upon registering for a course or workshop, payment is due within 48 hours to secure your place. Once payment has been made cancellation with refund or exchange may occur up until 48 hours prior to the course or workshop, with a 20 percent administration fee deducted. Within 48 hours no refund or exchange will be given. We will not refund or give credit for any missed sessions within a multiple session course or workshop.
Refund Policy for Pre-Registered Courses
Upon registering for a course or workshop payment is due within 48 hours to secure your place. Once payment has been made cancellation with refund or exchange may occur up until 48 hours prior to the course or workshop, with a 20 percent administration fee deducted. Within 48 hours no refund or exchange will be given. We will not refund or give credit for any missed sessions within a multiple session course or workshop. We are not responsible for any missed classes. They will not be refunded or exchanged for
other classes or products.